This Cancellation Policy explains how Topspin Tennis Supply subscriptions work, how to cancel, and what happens after you cancel. If you only want to submit a cancellation request, you can use our cancellation form or email us directly.
1. How to Cancel
You can cancel a Topspin Tennis Supply subscription at any time, in either of the following ways:
- Submit the cancellation form — /cancel-subscription.html. Fastest method, available 24/7.
- Email us — [email protected] with your order number and the email on the order.
A real person reviews every cancellation request. We confirm cancellations by email within one business day.
2. When Cancellation Takes Effect
Cancellations are processed within one business day of receipt. Once your cancellation is confirmed:
- No further shipments will be sent.
- You will not be billed again for that subscription.
- Any product already shipped before cancellation is yours to keep, subject to our Return Policy.
3. Cancelling Before Your Next Billing Date
To avoid being billed for the next shipment, please cancel at least one full business day before your next scheduled rebill date, which is shown in your order confirmation email. Cancellations submitted on or after the rebill date may not be processed in time to stop that specific shipment.
4. If You Were Billed After Cancelling
If you were charged for a shipment after submitting a cancellation request, email [email protected]. We will refund the charge in full once we confirm the cancellation request preceded the rebill.
5. Refunds for Already-Shipped Orders
Cancelling a subscription stops future shipments. To request a refund for an order that has already shipped, see our Return Policy — Topspin Tennis Supply offers a 30-day money-back guarantee on every product.
6. Pausing Instead of Cancelling
If you want a break rather than a full cancellation, email us and we can pause your subscription for 30, 60, or 90 days. You won’t be billed during the pause, and your subscription resumes automatically at the end of the pause unless you tell us otherwise.
7. Information We May Ask For
To locate your subscription quickly, please have the following ready when you contact us:
- Order number, if available
- The email address used at checkout
- The name on the order
- The last four digits of the card used (optional, helps us match if the order number is lost)
8. Questions
Email [email protected] — a real person will help.